This Privacy Policy describes how North American Home Management LLC, a Florida limited liability company, doing business as NAH Management ("NAH Management", "we", "us", "our"), collects, uses, discloses, and protects information when you use nahmanagement.com and any related services (collectively, the "Platform"). NAH Management is a licensed Florida real estate brokerage, license number CQ1074507, Qualifying Broker Albert Wessels, license number BK3656447. This Privacy Policy is incorporated by reference into the Platform Terms of Use. By using the Platform, you consent to the practices described in this Privacy Policy.
Required for core Platform functionality including session management, authentication, security (including CSRF protection), and tier-gating. These cannot be disabled without impairing Platform operation.
Quiz state persistence in browser sessionStorage and similar mechanisms used to preserve your progress across multi-step forms.
We use Google Tag Manager, Umami Analytics, and Apollo visitor tracking to understand aggregate Platform usage. Analytics data is used in aggregate and de-identified form for service improvement.
We honor Do Not Track ("DNT") signals where technically feasible. DNT does not prevent essential tracking required for Platform operation.
You may manage cookie preferences through your browser settings. Blocking essential cookies will impair Platform functionality.
We use information for the following purposes:
We process information based on:
We disclose information when required by law, including in response to subpoenas, court orders, FREC inspections and audits, IRS reporting requirements, Fair Housing complaints, and other lawful requests.
In the event of a merger, acquisition, sale of assets, reorganization, or bankruptcy, your information may be transferred to the acquiring or successor entity, subject to the protections described in this Privacy Policy.
We share information with listing brokers (after a Tier 2 Representation Agreement is executed), with mortgage, title, inspection, and other professional partners (only with your explicit consent for referrals).
We do not sell personal information for monetary consideration. We do not engage in "sharing" of personal information for cross-context behavioral advertising as those terms are defined under the California Consumer Privacy Act, the Florida Digital Bill of Rights, and similar state privacy laws.
We implement reasonable administrative, technical, and physical safeguards to protect your information, including:
No system is perfectly secure. We cannot guarantee absolute security. Breach Notification: In the event of a breach of security affecting personal information of Florida residents, we will provide notice in accordance with the Florida Information Protection Act (FIPA), Florida Statutes Section 501.171, including notice to affected individuals and, where applicable, to the Florida Department of Legal Affairs.
You have the following rights regarding your personal information:
To exercise these rights, email legal@nahmanagement.com with the subject "Privacy Rights Request". We will respond within forty-five (45) days. We may extend this period by an additional forty-five (45) days for complex requests, with notice to you. We may request information to verify your identity before fulfilling the request.
You also have the right to lodge a complaint with the Florida Department of Agriculture and Consumer Services or the Federal Trade Commission.
If you are a California resident, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) may provide additional rights including the right to know, right to delete, right to correct, right to portability, right to opt-out of sale/sharing, and right to limit use of sensitive personal information.
If you are a resident of the European Economic Area, United Kingdom, or Switzerland, the General Data Protection Regulation (GDPR) and UK GDPR may provide additional rights including the right of access, rectification, erasure, restriction, portability, objection, and rights related to automated decision-making.
To exercise jurisdiction-specific rights, email legal@nahmanagement.com identifying your jurisdiction.
The Platform is not intended for users under eighteen (18) years of age. We do not knowingly collect personal information from children under thirteen (13) in violation of the Children's Online Privacy Protection Act (COPPA, 15 U.S.C. Section 6501 et seq.). If you believe we have inadvertently collected information from a child under thirteen, contact us at legal@nahmanagement.com and we will delete the information.
By providing your phone number, you consent to receive calls and SMS messages (including those sent through automated dialing systems and prerecorded messages) for transactional and account-related purposes. Marketing communications by phone or SMS require separate express written consent. You may reply STOP to any SMS to opt out or HELP for assistance. Marketing emails include an unsubscribe link. Transactional and account-related messages (verification codes, account notifications, transaction-related communications) may continue after marketing opt-out where required to provide the Services.
We respect Do Not Track signals where technically feasible. Browser-level DNT signals will be honored for non-essential tracking. Essential tracking required for Platform operation (authentication, security, session management) will continue regardless of DNT signals.
NAH Management is based in the United States. If you access the Platform from outside the United States, your information will be transferred to, stored in, and processed in the United States. By using the Platform, you consent to this transfer. For transfers from the European Economic Area or United Kingdom, we apply Standard Contractual Clauses or other appropriate safeguards where required.
The Platform may contain links to third-party websites and services, including listing detail pages on Stellar MLS or other brokerage sites. We are not responsible for the privacy practices of third parties. Review the privacy policies of any third party before providing information.
The Platform uses algorithmic match scoring based on rule-based filters (price, bedrooms, bathrooms, square footage, neighborhood selection) and keyword-based scoring against listing descriptions. Future enhancements may incorporate large language model technology (such as Google Gemini or OpenAI GPT) to parse free-text preference notes. Algorithmic outputs are advisory only. No fully automated decisions are made regarding housing access, pricing, or eligibility. All material decisions involve human review by NAH Management personnel. Fair Housing compliance is reviewed at the algorithm level to ensure protected-class characteristics do not influence scoring.
A future Concierge subscription tier may be offered as an optional paid service. Pricing is uniform and does not vary based on personal information. We do not engage in "pay for privacy" practices.
We may update this Privacy Policy from time to time. Material changes will be communicated by email or Platform notice at least thirty (30) days before the effective date. The "Last Updated" date at the top of this Privacy Policy reflects the most recent change. Material changes affecting how we use existing personal information will require your opt-in consent.
For questions, requests, or complaints regarding this Privacy Policy or our information practices:
NAH Management Privacy Team
Email: legal@nahmanagement.com
Winter Park, Florida
Designated Privacy Contact for Florida Information Protection Act and similar state privacy law inquiries: legal@nahmanagement.com
North American Home Management LLC d/b/a NAH Management
Florida Real Estate Brokerage License CQ1074507
Qualifying Broker: Albert Wessels, License BK3656447